Help

Frequently asked questions

How do I know if a product needs a prescription?

Products are labeled. Items marked Prescription required ask you to upload a valid prescription after checkout; a pharmacist reviews it before anything is prepared.

Why did my quantity change at checkout?

We only sell while stock lasts and never past expiry. If demand exceeds available batches, the quantity is adjusted to the real sellable stock.

Can I cancel an order?

Yes — contact the pharmacy (or message us) before preparation and we can cancel and release the stock. Once prepared, cancellation is no longer available online.

How do I track my order?

Every order gets a reference. Use the track order page or your account's order history.

Do you deliver?

Delivery depends on your address and the pharmacy's delivery zones. Pickup is always available during store hours. Delivery policies are listed under Shipping & Delivery.

Is my prescription safe with you?

Yes — uploads are private, readable only by authorized pharmacy staff, stored in private storage, and never shared. See our Privacy Policy.